Enterprise support. Community resources.
grommunio provides structured enterprise support through certified partners. Documentation, community forums and source code are freely available for everyone.
Community resources
Free technical resources available to all grommunio users, administrators and developers.
Documentation
Comprehensive technical documentation covering installation, configuration, administration and integration of grommunio components.
Community Forum
Ask questions, share knowledge and connect with other grommunio users and administrators in our community forum.
GitHub
Explore the source code, report issues, contribute patches and follow development progress across all grommunio repositories.
Commercial Support
For production environments, enterprise support is provided exclusively through certified grommunio partners. Contact us to find a partner.
Structured support via certified partners
grommunio provides structured enterprise support for its European open-source collaboration platform exclusively through certified partners. The model follows a clear manufacturer-partner structure commonly used in enterprise software ecosystems.
- Partner-first model grommunio supports its certified partners; end customers receive support directly from their integration or hosting partner.
- Subscription-based scope The exact scope of support depends on the selected subscription model (Basic, Plus, Business, Enterprise).
- Core components covered Commercial subscriptions include supported email, calendar, contacts and collaboration services.
Free for testing and evaluation
The grommunio Community Edition allows you to use up to five user accounts for free. It includes full access to the open-source collaboration software but does not include official manufacturer support.
The Community Edition is intended for:
- Testing
- Evaluation
- Development environments
- Technically experienced administrators
For productive environments, a commercial subscription from a certified partner is required. Learn more about pricing →
Support frequently asked questions
How does grommunio support work?
First- and second-level support are fully delivered by certified grommunio partners. Partners act as the primary point of contact and handle implementation, operations, maintenance and issue resolution. Third-level support is provided by grommunio at the manufacturer level to assist partners with complex technical cases.
Does the Community Edition include support?
No. The grommunio Community Edition is intended for testing, development and evaluation purposes. It does not include manufacturer support, service level agreements (SLAs) or guaranteed response times.
Who provides customer support?
Customer support is provided exclusively by certified grommunio partners. Partners are responsible for first- and second-level support, system operations and ongoing maintenance.
What determines the scope of support?
The scope of support depends on the selected commercial subscription and the individual service agreement (SLA) with the respective partner. Support services, response times and maintenance options vary depending on the subscription level.
Need enterprise support?
Contact us to be connected with a certified grommunio partner who can provide the right level of support for your organization.